Doing a speed test is the best way for you to check the quality of your broadband connection.

Aren't happy with your speed test results?

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Pause or stop any active/pending downloads.

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Disconnect all other active devices from your internet connection, while taking your speed test.

Although not 100 % accurate, a speed test gives you the right amount of insight to judge whether your internet provides the best connection speed needed for your lifestyle. It's good to keep in mind that the line speed will always reflect lower in the speed test, than what you've signed up for with your ISP, due to different line qualities and network activity.

Interpreting your speed test results: 

how long it takes to receive communication after sending out a request.

Pinging reveals the number of milliseconds (ms) it takes to receive a response from another device/server after sending out a request. Ping speed isn’t important to everyone, but video gamers or video chatters who rely on the timing of internet communication will beg to differ. These types of users will opt for a lower ping speed to avoid any lagging.  Ping speed is affected by how many devices are connected to a network, the model of your router and how many programs/updates are taking up bandwidth. If your ping speed is too high, your current internet solution might not have the right upload/download speed to accommodate your household needs. Click here for exclusive deals within your budget.

a measurement of how long it takes your internet connection to receive data from the wider internet.

Used as a selling point for most ISPs, a high download speed is great for search, roaming, or streaming and downloading from the internet. These tend to be the basic needs of the average household. If you're just a family of two, 20Mbps download speed is a great solution that should tick all the boxes.  More than two people? You may need to think about upgrading to a package with a higher download speed for your home internet. The download speed of your internet can be affected by the number of devices connected to the network and their internet activity.   Both of these are worth considering when deciding if your download speed is right for the needs of your home.

a measurement of how long it takes your internet connection to send data to the wider internet.

If you stream often, require video chatting, or need to upload high-resolution files, a high upload speed is a must. A Speed of around 25 –50 Mbps is your best bet. If these activities aren't what you do regularly, anything between 5Mbps and 25Mbps should be enough.

a measurement of the delay when sending data packages over a network connection.

Data packages (in other words, information) are sent at regular intervals to and from your device. Jitter is when the information takes longer to get to your device than it should. The longer it takes, the more chance there is of the information being compromised by jitter and the quality dropping.   Jitter, like ping speed, is measured in milliseconds. A result of below 30ms jitter shouldn't be concerning for anyone using their home internet for basics, like streaming and roaming. A jitter measuring higher than that could end with the information being distorted, or 'breaking up’ during a call or live stream. WFH, or using online educational tools, could make having a high jitter very frustrating. There might be a need for an internet package with higher upload and download speeds, to reduce jitter on that line. Click here for affordable packages that you can upgrade to.