How to change your fibre internet in a few easy steps.

30 June 2022
Getting fibre internet to your new home or changing your fibre provider sounds like a timely, frustrating task. Doesn’t it? Dealing with internet providers has typically been something consumers dread doing.
However, with Best Internet, it couldn’t be easier and faster. If you’re not sure how to change your provider, take a look at our detailed guide and view our question-and-answer for all of your queries. 

How to change your fibre internet

Step 1: Fibre coverage

You need to first check if your new address is in an area where fibre has been installed. If it is, you can order fibre broadband from your chosen internet service provider (ISP). If it isn't, you'll need to check what other broadband services are available where you live.
If you aren’t moving to a new home and you’re simply changing providers at your current address, then that’s even easier! You’ve already completed that first step. You can simply contact your new fibre ISP and they will organise the installation of a new line. This is usually a free service, but it’s best to check with your chosen ISP first. Once the new line has been fitted, you can then cancel your old fibre service.
Just in case you’re moving and need to confirm the status of your neighbourhood, use our online coverage map right now.

Step 2: Cancellation

The trick to cancelling your fibre provider is doing it early. The best way to cancel your ISP is to call them up and tell them you’re cancelling. They’ll probably try to convince you to stay, but if you’re firm, they’ll cancel your service. Make sure you get a confirmation number or email from the company so that you have proof that you cancelled.
If you’re still within your contract period, you may have to pay a cancellation fee. You’ll need to give the ISP a notice period of about 30 days to effectively cancel your agreement with them.
If you’re not happy with your current broadband service, it’s worth checking to see if you can cancel based on the terms of your agreement. Give them a call early on (even before the 30 days begin) and get cancelling.
What happens when I cancel my broadband?
When you cancel your broadband, the provider will stop billing you for their services. However, there may be some charges that need to be paid before the cancellation takes effect. These include:
  • An early termination fee (ETF) – This is a charge that may be levied by the provider for cancelling your contract before it expires. It is typically a percentage of the total amount due under the agreement.
  • An outstanding balance – If you have any outstanding payments on your account with the provider, these must be paid off in full before they can process your cancellation

Step 3: Place a new order

Found a new awesome fibre ISP? Epic!
The next best step would be to visit our website to order your new fibre internet for your address. Again, do this soon after cancelling your old fibre deal so that you give them enough time to get things going. 

Step 4: Installation

Your new provider will log a ticket for you and get the ball rolling on their side to organise a professional to come and fit your router. This may take another 7 – 21 working days.
You will need to be at home for the installation. The fibre engineer will need to place your Optical Network Terminal (ONT). They will also need a power source and a place to test the connection.
The engineer will install a new fibre router and connect it to your master socket. They will then plug in the fibre cable and test the connection. Once they’re satisfied, they’ll leave you with instructions on how to set up your fibre broadband.
If you are connecting the router yourself, your new fibre ISP will give you clear instructions on how to do so.

Step 5: Setting up your router

Once a professional has connected your router, you can set your Wi-Fi name and password to something different than what was provided to you.
You can also set your router to automatically update its firmware. This will ensure that you have the latest security features and bug fixes.
What does it mean to update your router firmware?

Updating your router firmware means downloading and installing the latest version of the software that comes with your router. This can help improve your router's performance and security, and it's a good idea to do it regularly. You can usually update your router firmware through its web-based interface.

How to set up your fibre router to automatically update its firmware?

Most routers have a feature that allows them to check for and install new firmware updates automatically. To enable this feature, log into your router's web interface and look for the "Firmware Update" or "Upgrade" page. On this page, you should see an option to enable automatic updates. Select this option and save your changes. Your router will now check for new firmware updates automatically and install them as they become available.

The Big Question is: Why Switch your ISP or Fibre deal?

There are many reasons to switch your internet service provider (ISP) or fibre deal. Perhaps you're unhappy with the service you're currently receiving, or you're looking for a better deal. Maybe you've moved house and need to find a new ISP.

Whatever the reason, it's important to do your research before making the switch. There are a lot of different ISPs out there, and it can be tricky to know which one is right for you. Make sure to compare prices, speeds, and features before making your decision. Once you've found the perfect ISP or fibre deal, you'll be able to enjoy all the benefits of a better internet connection.

Questions about changing your fibre - answered!

Are there cancellation fees when you change your fibre?

If you signed a 12 or 24-month contract, then yes there will likely be cancellation fees. Usually, the cost of the cancellation will be the remaining amount that’s left on the contract, which can be quite costly if you still have many months left.
If you’re looking to cancel your contract, we recommend that you read the fine print first. You can also call your service provider and ask them about their cancellation policies.

Can I downgrade my fibre package?

Yes, you can! If you feel that your fibre deal is too expensive for your budget, then you can easily downgrade your package.
You can also upgrade your package if you feel that you need more bandwidth. If you want to cancel your fibre deal, then you can do so by contacting the service provider.

Do I have to pay to upgrade my fibre package?

Yes, you do. If you’re upgrading your package from a 20 Mbps line to a 50 Mbps, you will have to pay a new fee each month for the new bandwidth speed. It’s the same as upgrading your smartphone contract from an iPhone 11 to an iPhone 13.
You may also be able to get a better deal by switching to a different fibre provider. You can check the availability of fibre in your area with our fibre coverage map.
If you’re switching from one fibre isp to another, then all that should be required is for the new provider to come and install their equipment on your premises. This usually takes less than an hour but can have a waiting period of 7 - 21 days.
There are a few things consumers can do to make dealing with an ISP less daunting:
  1. Research different ISPs and compare their rates, features, and customer reviews. This will help narrow down the options and make it easier to choose a provider.
  2. When contacting an ISP, be clear about what is needed and what the expectations are. This will help avoid any misunderstandings and make it easier to get what is wanted.
  3. Be prepared to negotiate. Have a list of desired features and rates in mind, and be willing to compromise on some things in order to get a better overall deal.

Which fibre provider has the easiest cancellation policy?

In general, all ISP's have similar cancellation policies. The specific cancellation policies will vary depending on the service provider, but in general, most fibre providers have similar cancellation policies. Typically, there is a minimum contract period of 12 or 24 months, and if you cancel your contract before the end of this period, you may be charged a fee.
Over the years, internet service providers (ISPs) have looked at the pain points of ordering or cancelling internet and have amended some of their terms and conditions to make it a little easier. For example, internet users used to have to commit to 24-month contracts with little flexibility to cancel.
Now, there is often only a 12-month fixed period and you can cancel at any time thereafter without any penalties.

Do I have to take out a long-term fibre contract?

No, you don't have to take out a long-term fibre agreement. You can sign up for a short-term fibre internet contract, or even a month-to-month agreement. This means that you can cancel the service at any time, without having to pay a cancellation fee.

If you’re not sure if fibre is for you, or if you’re moving house soon, this could be a good option for you.

Considering switching to fibre?

If you're considering switching to fibre, there are a few things you should keep in mind. First, fibre is much faster than traditional broadband, so you'll be able to do more online with less waiting. It is capable of providing speeds of up to 1Gbps. This means that you can download files and stream videos at high speeds.

Fibre internet is also more expensive than other types of internet. This is because it requires specialised equipment and infrastructure. Fibre infrastructure is the backbone of any high-speed broadband network. It enables data to be transmitted quickly and efficiently between different parts of the network.

Fibre infrastructure is also much more reliable than other types of infrastructure, such as copper or wireless. This means that it is less likely to experience problems, such as interference or signal loss.

Second, it's also more reliable, so you won't have to worry about your connection dropping as often. This is because it uses optical fibres instead of copper wires. Optical fibres are not affected by weather conditions and are not susceptible to interference.

Optical fibres are thin, flexible strands of glass that are used to transmit light signals over long distances. They are often used in fibre-optic cables, which are used to carry data at high speeds between computers and other devices.

Finally, it can be more expensive than traditional broadband, so you'll need to factor that into your decision. This is because it requires specialised equipment and infrastructure.

Is Fibre Internet for me?

If you're looking for an internet connection that's fast, reliable, and affordable, then fibre internet may be the right choice for you. With fibre, you'll enjoy speeds of up to 1Gbps, which is ideal for streaming HD video, gaming online, and downloading large files.

Plus, you'll never have to worry about your connection dropping or slowing down, even during peak usage times. And because fibre is delivered directly to your home or business over a dedicated line, it's more reliable than other types of internet connections.

How to get the best fibre deal for my needs?

There are a few things to keep in mind when trying to get the best fibre deal for your needs. First, make sure to shop around and compare prices from different ISPs. Second, consider what speed and data allowance you need and make sure the plan you choose offers this. You can try our Speed Wizard tool to help you figure out what fibre speed you need for your household.

Finally, read the fine print and ensure that you understand any fees or charges that may apply. By following these tips, you should be able to find a great deal on fibre broadband that meets your needs.

Browse fibre packages for your area with Best Internet

We’ve done all the tedious research for you to figure out how to change your ISP, and now that you have it, the fun part begins! Which fibre deal is best for you? Ranging from 10 Mbps to 1,000 Mbps, we’ve got speeds for all homes, office setups and bandwidth demands. 
Take your pick with fibre connection on Best Internet!